At Rurai, your satisfaction is our priority. If you’re not completely happy with your order, here’s how we can help:

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1. Return Window

We accept returns within 7 days of delivery, only for:

• Damaged products

• Incorrect items delivered (color or type)

• Most of our products are handcrafted and may vary slightly from images.

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Please note: We do not accept returns for size mismatch or slight color variations, as most of our products are handcrafted and may vary slightly from images.

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2. Return Process

 

• Email us at rurai0325@gmail.com within 7 days of delivery with photos of the issue.

• Our team will assess the request and respond within 48 hours.

• If approved, we’ll arrange reverse pickup or provide a return address.

• Once we receive the item and verify its condition, your refund will be processed within 5–7 business days.

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3. Refunds

Refunds are issued to the original payment method. For Online orders through UPI, we will request your UPI or bank details for processing.

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4. Non-Returnable Items

We do not accept returns on:

• Custom-made or altered items

• Used or washed products

• Terracotta jewellery (due to fragility and hygiene)

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5. Cancellations

Orders can be canceled before dispatch. Once shipped, cancellation is not possible. To cancel, please email us at rurai0325@gmail.com as early as possible.

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6. Exchanges

We currently do not offer exchanges, but you may return eligible products and reorder as needed.